Production & Returns
Every MarkHaus order is custom-made for you. This policy explains what that means for changes, returns, and our quality guarantee.
Custom items are made to order
Because your products are decorated specifically for you, they generally cannot be returned or exchanged for reasons other than a defect or an error on our part.
Our quality guarantee
We proof and quality-check every order before it ships. If your order arrives defective, or differs materially from the proof you approved because of our error, we will remake or refund the affected items.
Please report any issue within 7 days of delivery and include photos so we can resolve it quickly. Email hello@markhaus.us with your order number.
Approvals & accuracy
You are responsible for confirming sizing, quantities, spelling, and artwork before approving your proof. We produce to the approved proof and size breakdown.
Color & material variation
Screen colors may differ from printed results, and natural variation can occur between garments, dye lots, and decoration runs. These variations are normal and are not considered defects.
Cancellations
You may cancel before production begins. Once production has started, cancellation may not be possible, and any costs already incurred may be billable.
Shipping issues
If a package is lost or damaged in transit, contact us and we will work with the carrier to resolve it. Reshipping due to an incorrect address you provided is billable.
Contact
Questions about an order? Email hello@markhaus.us or call (972) 836-6001.