FAQ
Questions, answered.
The things teams ask us most. Don't see yours? Get in touch.
What are your lead times?
Most orders are produced and out the door in roughly 1–2 weeks after proof approval, depending on quantity, decoration, and stock. Need it sooner? Tell us your in-hands date on the order and we'll confirm what's possible — rush options are often available.
Is there a minimum order?
We focus on team and bulk orders rather than one-offs. Minimums vary by product and decoration method; the catalog and your quote will reflect the practical minimum for your selection. If you're unsure, reach out and we'll point you to the best fit.
How does pricing work?
Pricing depends on the blank, quantity, number of print locations, and decoration method. You'll see an itemized quote before you commit — no surprise fees. Shipping, when applicable, is calculated by weight, speed, and destination and shown as a line on your quote.
What artwork files do you need?
Vector files (AI, EPS, or PDF) are ideal. High-resolution PNGs at 300 DPI also work well for most prints. Not sure if your file will work? Submit your order and mark the design as "needs help" — our team will review it and follow up.
DTG or DTF — what's the difference?
DTG (Direct-to-Garment) prints ink directly into the fabric for a soft, full-color result that's great on cotton tees. DTF (Direct-to-Film) transfers a durable, vivid print that works across more fabric types. We'll recommend the right one for your art and garment.
Can you ship directly to my customer or event?
Yes. We ship anywhere in the US, offer free pickup in Dallas-Fort Worth, and support blind drop-ship — your order arrives under the MarkHaus label with no production-partner branding or pricing in the box.
Do you offer reorders?
Absolutely. Once we've produced an order, reorders are fast since your art, sizing, and specs are on file. Just reach out with your original order number.
What if something's wrong with my order?
Every order is proofed and quality-checked before it ships. If we made an error or there's a defect, we'll make it right — see our Production & Returns policy for details.